• Regional Information Technology Manager

    Job
    18-58778
    Location
    MA, Westborough
    Facility
    Massachusetts Regional Office, MA DOC
    Type
    Regular Full-Time
    Shift
    Day
    Recruiter
    Jerry Heath
    Email
    JRHeath@CorrectCareSolutions.com
  • Overview

    Our Regional Information Technology Manager is responsible for implementation, maintenance, and support of CCS IT  infrastructure including but not limited to servers, networks, telephones, desktop computers, printers, and time clocks. 

    Qualifications

    Education:

    • Bachelor’s degree in information technology or related field, or equivalent knowledge

    Experience:

    • Three (3) or more years of experience in the systems management/ engineering field
    • Experience with business processes for EHR/EMR & other Clinical Applications and the general operation of a healthcare provider.
    • Experience with Healthcare IT infrastructure deployments in a large matrix organization.

    Licenses/Certifications:

    • None required.

    Responsibilities

    1. Administers servers and workstations throughout the region.
    2. Acts as Corporate Security Officer within the region.
    3. Writes and maintains functional and technical specifications and operating documentation.
    4. Evaluates help desk logs and identify troubleshooting patterns and/ or persistent issues. Recommend training and create improvements to reduce help desk calls.
    5. Creates and maintains knowledge base of technical resources for employee use.
    6. Maintains and provides documentation and training in disaster recovery. Test disaster recovery plan quarterly.
    7. Manages spare parts inventory.
    8. Acts as liaison with clients for IT Support and Infrastructure.
    9. Provides and manages a desktop support help desk. Measures and reports performance metrics measuring problem response times, system downtime, and outstanding issues.
    10. Installs and trains on hardware and software systems.
    11. Evaluates, recommends, and implements infrastructure changes and upgrades.
    12. Post Orders, if applicable, per site contract
    13. Must be able to apply principles of critical thinking to a variety of practical and emergent situations and accurately follow standardized procedures that may call for deviations.
    14. Must be able to apply sound judgment beyond a specific set of instructions and apply knowledge to different factual situations.
    15. Must be alert at all times; pay close attention to details.
    16. Must be able to work under stress on a regular or continuous basis.
    17. Perform other duties as assigned.

    CCS is an EOE/Minorities/Females/Vet/Disability Employer

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